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Panic Button Infrastructure:

Natali developed a multi-protocol redundant decoding system in order to communicate with all panic buttons deployed in its customers’ homes. The system is fully integrated with the central PBX and the CRM software using Computer Telephony Integration (CTI) infrastructures, enabling Natali's Emergency Call Center to efficiently handle all calls. The PBX has a redundant connectivity to the PSTN, allowing automatic failover between the connection lines.

All calls are recorded and the Call Center representatives and managers use both historical and real-time reports.




Our Moto

The term "sanctity of life" may sound vague, but beyond the professionalism, dedication and swiftness of response, significant and imperative elements in this area, it  is what differs emergency medical services from other occupations. The uncompromising belief that a human life equals a whole universe is what drives us in Natali to reach further continuous improvements, to harness new technologies and improve services and to constantly check ourselves. For more informaion about Natali click here